SupportPRO is a powerful help desk software with integrated knowledge base. It allows users to submit trouble tickets by email or web form, and email the creator of a trouble ticket when updating or closing out a trouble ticket. The main features include: *Email Piping: Create/Modify tickets based on customer emails automatically *Feature-packed admin and staff section *Flexible Knowledgebase *AJAX powered user interface *Advanced ticket Rule wizard * POP3 / SMTP support *Downloads : Share with your clients common files such as manuals etc in the download section. *Multiple skins to match your web design *Announcements/ News *Ticket Submission : Submit tickets with allowed types of attachments *Quick View Statistics : View ticket and staff statistics in a graphical manner *Reminders *Private Messages *Unlimited Companies *unlimited Departments * Multiple user addition in the CSV format * User Management API . Two months FREE trial for a full license is available.